RETURN & CANCELLATION POLICY
We’re here to help. Our goal is to help you find the products that are the best suited for your skin, health & lifestyle. Call us 9384665561 Monday – Friday, 10AM – 6.30PM IST.
Our Return Policy:
At Astrea, your satisfaction is our highest priority, and we work tirelessly towards that.
We will gladly issue a full refund for any full priced unopened merchandise that is returned within 14 days from the date of purchase. Simply contact us for a return label and a full refund; no paperwork needed. However, postage will not be refunded.
Our products once opened cannot be repackaged or resold due to the lack of preservatives in them. To keeps things safe for our customers, we do not accept returns on opened merchandise.
Please note that we cannot offer exchanges or refunds on any sale, opened or used products. Astrea is not responsible for damage after delivery.
Please allow 1 to 3 weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.
All claims for shortages or damages must be reported to customer service on the day of delivery, at customercare@astreabeauty.in
Steps To Return Products:
- CONNECT WITH CUSTOMER CARE
If you would like to return or exchange an unopened item purchased online, please contact Customer Care to initiate your return/exchange at +91 9384665561 or customercare@astreabeauty.in We are not responsible for returns lost in transit that have not been communicated to Customer Care. - Contact us using this form Click Here.
Return Of Kits, Sets, Bundles Or Duos:
Kits, sets, bundles or duos are only eligible for returns if all of the pieces of the kit, set, bundle or duo are unopened and included in the return. Returns received that have not been discussed with Customer Care that are not in compliance with our Return Policies will not be processed by us and we will not be liable for refund or exchange for any such items.
If You Received An Order With Broken Items, Missing Items, Or Your Package Is Missing:
Please contact Customer Care at customercare@astreabeauty.in, as soon as possible after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we require a minimum of 3 business days to file a claim with the carrier before sending a replacement. We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 7-day return/exchange policy timeframe and without a photo of the broken items and/or package.
Cancellation Policy
Orders once placed through astreabeauty.in cannot be cancelled and no refunds for cancelled orders will be made once an order has been successfully placed through astreabeauty.in
Out of stock Items
We apologize for the inconvenience this may cause. Please recheck availability on a later date.